Refund Policy for International Customers

How to Request a Refund

To initiate a refund request for an order, please follow these steps:

  1. Email: Send an email to including your order number, product name, and original proof of purchase receipt (proof of payment), along with your complaint or reason for requesting a refund. Our customer care agent will contact you promptly.
  2. Phone: Alternatively, you can call us at +92 316 7776158 from Monday to Saturday between 10:00 am – 6:00 pm (Pakistan Standard Time).

Required Information:

  • Order Number
  • Email
  • Product Name
  • Reason for Refund

Refund Procedure for International Clients

If you wish to claim a refund from Prince Coat, please follow these steps:

  1. Contact Us: Reach out to our customer care via WhatsApp, email, or phone.
  2. Provide Details: Provide our customer care staff with your order number and original order confirmation receipt received via email. This receipt is automatically generated by our system and sent to the email address provided during checkout.
  3. Submit Request: Submit a detailed reason for requesting a refund.
  4. Review Process: Once we receive your refund request, our customer support team will carefully review it and respond within 48 hours.
  5. Refund Approval: If the refund is approved, you will receive your refund within 10-12 working days from the date of approval.
  6. Rejection Explanation: In case of rejection, our customer support team will provide a detailed explanation.

Eligibility Criteria for a Refund

Our refund policy applies to international users who have made purchases through Prince Coat.

To be eligible for a refund, the following conditions must be met:

  • Valid Proof of Purchase or Order Number.
  • Refund request made within 14 days from the date of delivery.
  • Product or service meets the criteria outlined in our refund policy.
  • Refund items are in their original, unused condition.

Refund Criteria

Prince Coat provides refunds in the following situations:

  • Incorrect Size
  • Item Does Not Match Description or Picture
  • Incorrect Order
  • Quality Issues
  • Missing Items/Accessories
  • Product Damaged

Refund Policy for Local Customers:

We strive for your complete satisfaction with every purchase at Prince Coat. In the event that you are not entirely satisfied with your order, we offer a hassle-free refund policy for our local customers within Pakistan.

Here’s how it works:

  1. Eligibility: To be eligible for a refund, the item must be unused, in its original condition, and returned within 7 days of delivery.
  2. Initiating Refund: Contact our customer support team within the specified timeframe to initiate the refund process. You can reach us at [email address] or [phone number].
  3. Return Shipping: You are responsible for the return shipping costs unless the item received was defective or incorrect.
  4. Refund Processing: Once we receive the returned item and verify its condition, we will process your refund. Please allow 7-10 business days for the refund to reflect in your original payment method.

Please note that certain items, such as personalized or perishable goods, are not eligible for refunds unless they are defective or damaged upon receipt.

If you have any further questions or need assistance regarding our refund policy, feel free to reach out to our customer support team. Your satisfaction is our priority.

Modifications to the Refund Policy

We reserve the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.